K-Electric launches mobile app for customer care

In an attempt to modernise its customer service, K-Electric (KE) has launched a mobile app that will enable consumers to lodge complaints, locate the nearest customer care centre and access their billing history, a press release issued by the said on Thursday.

The app is available on Android Play Store and Apple Store and can also be downloaded from KE's web portal. After signing up, consumers will "have access to a number of features such as billing details with historic data, duplicate bill downloads, and integrated unit consumption comparative graphs", the press statement reads.

"Other features include live power status updates, the ability to report power theft and to lodge complaints. Consumers will also be able to use the app to locate their nearest customer care centre," it added.

"We have always believed in providing state-of-the-art solutions to our customers," a KE spokesperson was quoted as saying. "We already offer a wide range of avenues to address consumer requests ranging from 30 customer care centres spread across its network, as well as one of the largest call centers state of the art consumer experience platform."

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